Reservations
For a standard booking you must pay the full charge of the room cost at the time of booking. Bookings are non- refundable, and no amendments are permitted, unless agreed by the company. If the company does allow a booking modification, it is at the discretion of the company, and administration fees may be charged. If you are using Booking.com, you must enter your card details at the time of booking, otherwise we reserve the right to cancel your booking without notice.
All reservations are subject to availability. We accept payment by debit or credit card (not including Amex and Diner cards) or cash. By booking you are authorising the company to debit the card provided and to charge any additional monies owed to be collected in this manner.
If you have booked a standard room, this includes a cooked breakfast option and tea, coffee or orange juice. Please ask if you require more details. Your booking confirmation is generated by our system generically and if you booked on Booking.com, this does not supersede your confirmation from Booking.com.
Room prices
Room prices are per room, per night and are inclusive of VAT (20%). Prices include a maximum of 2 persons per room. When booking with us, breakfast is included in the room price unless stated as room only. All other meals and drinks must be paid for separately.
The Crown Inn reserves the right to review its room prices from time to time. If you make a reservation more than one month in advance, the quoted room price may change before the date of your stay at the Crown Inn. Although The Crown Inn aims to inform you before it makes price increases, The Crown Inn reserves the right to charge the room price current on the arrival date or you may cancel the reservation without charge. The Crown Inn may charge a supplement during key events and periods of high demand. For details of our room prices, please check our website www.thecrownofcookham.co.uk or call The Crown Inn directly on 01628 532666. Booking directly provides the most accurate availability.
Please note an administration charge maybe applied when making changes to an existing booking (for example date changes) and you will always be informed of this prior to any changes being confirmed.
Cancellations
If you cancel a bedroom reservation within 48 hours of arrival, then the room payment will be forfeited. Cancellation information must retained for any travel insurance you may have. Partial cancellation of a booking (i.e. reducing the length of your stay) may result in an increase of the room rate for the remainder of the stay or cancellation of the entire booking. If you have booked a stay with a minimum term, for example: 2 night minimum stay for a Saturday night, the amount for the two nights remains payable in full, should you cancel part of your stay.
Cancellations and amendments must be requested in writing (either by email or by post), and will be confirmed to you by email. Any amount you are entitled to be refunded will be issued by cheque or BACS.
Arrival and departure
Rooms are available from 3pm on the arrival date. Please let us know by calling The Crown Inn on 01628 532666 if you are likely to arrive after 9.00pm. Our last check in is 11.00pm. Your room must be vacated by 10am on the day of departure. Failure to leave your room by this time will result in an additional charge of £20.00 per hour, leaving after 2.00pm will incur the cost of one night’s accommodation. Check-in after 11.00pm can be arranged in advance and is chargeable according to time of arrival.
Particular Requirements
Our rooms offer accommodation for a maximum of 2 adults. The Crown Inn cannot provide cots. You are welcome to bring your own. All rooms are subject to availability. We apologise in advance if your particular requests cannot be met. If you require any of these facilities please inform us upon booking.
Smoking
In accordance with the no-smoking legislation, The Crown Inn is a smoke-free premises and smoking is not permitted anywhere within the buildings. There is a smoking area outside the Inn. Failure to adhere to this policy will result in an additional charge of £100. Smoking in a bedroom will incur a cleaning charge of £200.
Breakfast
Breakfast is served in the Restaurant between 7.45am and 10.30am on weekdays and between 8.00am and 11.00am on weekends.
Food Service
Food Service is available in the main Inn from 12.00pm to 3.00pm and 6.00pm to 9.30pm. We strongly recommend that our guests book a table in advance if they wish to dine with us. We are unable to guarantee a table for you if you have not made a table reservation.
Dogs
Dogs are not permitted in our bedrooms although well behaved dogs are allowed in some areas of the Inn. However no dogs are to be left unattended at any time.
Consideration
Please show due consideration to other guests. Antisocial behaviour will not be tolerated. Any guest causing noise disturbance or other inconvenience to any guests or staff member may be asked to leave. You will not be entitled to any refund and/or will be charged a fee to any reimbursement made to any affected guests. You may also be prohibited from returning in future.
Force Majeure
Force majeure events include, but are not limited to:
- Extreme weather conditions such as a storm, flood, burst pipes or damage to the Inn
- Breakdown of machinery/appliances, or any failure to supply the Inn with Gas, Electricity, water and so on, outside the control of the company
If any of the above occurs the company will do its best to avoid any inconvenience to you or your guests. The company shall not be in breach of this agreement if it does not provide the services under this agreement due to the above circumstances.
Personal Equipment & Property
Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the bedrooms as they are dangerous to use and may set off the sensitive fire alarm system. Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group. You must not advertise, market or otherwise offer any of The Crown Inn rooms for sale either on its own or as part of a combined offer.
Prices include VAT (20% UK) all prices and details are correct at current time and are subject to change without notice. In the unlikely event you have a problem during your stay, you must bring it to the attention of management at the time to ensure we have an opportunity to rectify the problem during your stay.
If you are not satisfied that the issue has been fully resolved please submit details in writing as soon as possible to info@thecrownofcookham.co.uk. None of the terms of the agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.
Please note that we cannot be held responsible for any damages, thefts or losses incurred to your personal property, unless the company or its agents have been negligent.